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Guida al rimborso del deposito crociera - Puoi cancellare a causa del Coronavirus?Guida al Rimborso del Deposito Crociera - Puoi Annullare a Causa del Coronavirus?">

Guida al Rimborso del Deposito Crociera - Puoi Annullare a Causa del Coronavirus?

Marc Chevalier
by 
Marc Chevalier, 
 Soulmatcher
13 minutes read
News
22 dicembre 2025

Act within seven days to lock in a transferrable credit or rebooked itinerary after a health disruption. A blanket policy exists, but the strongest move is to request a transferrable option tied to your stateroom and to confirm the final terms before the window closes.

Consult the brand’s official publications to compare terms across western itineraries, noting how airfares interact with future bookings. A blanket credit can be used for future travel, and you should prefer options that allow you to move between voyages without penalties.

When choosing among options, look at the rebooked paths: staying in the same stateroom category, upgrading, or shifting to a different fare with a final price adjustment. If a transferrable permission is offered, you can between options select the most favorable path.

Practical steps: have your booking reference, ship name, stateroom, passenger names, and the disruption notice ready. Contact the line’s policy desk and ask explicitly for the offerthe option in the policy portal, then record every confirmation in writing for future reference.

In the context of a global health disruption and vaccine rollout, the vaccines status and regional health measures can influence allowances. In the Western market, some carriers adopt a more generous approach to such disruptions, while others apply stricter timelines. Rely on publications and brand additions to forecast impact on your travel plan.

Meantime, compare airfares for new dates and consider routing that minimizes total costs. If you have arrangements tied to a non-cash value, request a blanket credit toward a future sailing and, where possible, combine it with partner options to reduce losses.

Methodology note: this guidance follows a practical methodology: review official publications, verify terms with a brand representative, and document every communication. The approach reflects industry addition and market trends, with attention to the between options and their impact on stateroom allocation.

Additionally, plan for changes: in addition to credits, you can explore air-package modifications or transfers within the same brand. Between scenarios, choose the option with the lowest risk, prioritizing rebooked itineraries that remain transferrable.

Overview of coronavirus-related cancellations and deposit refunds

Travelers should submit a written request within the approved window, detailing the party size, leaving date, and primary contact; include notes on covid-19 exposure or symptoms to support the claim.

West jurisdictions and federal guidance sets the framework; developed policies in regions may offer extra options, providing a little advantage to those who act early and align with health advisories; closures and season shifts further shape outcomes.

Policies vary, but typical options include extending the valid period, shifting to an alternative itinerary, or sharing a credit among future trips; these measures aim to reduce exposure and keep plans moving, like reducing risk for the party and giving choice in timing.

Operational notes: extensions commonly run 12 to 24 months; approved credits may be transferable; privacy protections apply when medical notes or health information is provided.

Consider a plan that minimizes risk: weigh leaving now versus waiting for further developments; in some cases a little delay lowers exposure away from crowds while keeping options open, especially in fall or near peak season.

To maximize value, compare terms across operators, gather evidence such as formal notices, medical documentation, and government advisories; look for provisions that provide flexibility in changes and avoid penalties, with attention to privacy obligations and the impact on future trips.

Who is eligible for a deposit refund when canceling due to coronavirus

If you have a qualifying emergency, obtain an online voucher or have the prepaid balance voided for future travel, with rebooking available accordingly.

For regular fares, the policy often allows a nonrefundable credit on file; the voucher path preserves value for future trips. The feature is common across amawaterways itineraries, continuing to offer flexibility to travelers who satisfy policy requirements.

Scenarios vary by region: closures in panama and state restrictions in baltimore affect what options remain. If traveled before, the prepaid balance may be voided or converted into a voucher; if you havent traveled yet, offerthe policy may allow a future date; elizabeths port calls and other stops may be included under the same remedy.

Currently, family plans and multi-guest profiles can be processed together online; this reduces risk and helps maintain planning for panama or baltimore departures, depending on closures state-wide; the system will display options corresponding to your profile.

Steps to act: verify current policy, login online, update your profile with dates and names, upload travel documents, select rebooking or voucher, choose nonrefundable credits when offered, note that the balance may be voided rather than returned cash; this approach applies to elizabeths routes and other offers offerthe policy; if you traveled previously and your state has active restrictions, you may satisfy eligibility and reduce the risk of losing value.

Booking types: refunds vs. credits for coronavirus disruptions

Opt for a future credit option when available, documented in writing, and valid for a rebooking within the line’s approved window; this keeps value intact and reduces loss from nonrefundable components.

Disruptions trigger policies that are imposed by operating protocols and deviations from standard itineraries; categories vary by brand and region, with priorities set to minimize loss. In practice, options include cash reimbursement, future credit, or a moved reservation to a later embarkation. For Regent and similar lines, check the ticket terms and tpgs to see how coverage applies to components such as port charges and onboard costs. To discover the exact option for a reservation, review the written terms and contact the line if any deviation is unclear.

To compare options, note that cash reimbursement provides immediate liquidity but may exclude certain elements. In the meantime, discover which categories apply to each reservation; for victoria and regent itineraries, terms vary and are set in written agreements. There, the support teams review disputed details and adjust the plan accordingly. Knowing the facts helps move the process forward quickly.

Category Pros Cons Note
Cash reimbursement Immediate liquidity; covers elements specified in the claim Not always offered; time limits vary; may incur taxes Requires written submission; costs must be supported; may be facilitated via tpgs
Future credit Value preserved; usable on the same product or other itineraries Expiration; restrictions; potential non-transferability Best for planning a future trip; verify whether embarkation costs are included; check victoria or regent options
Move to a later embarkation date Original pricing and inclusions preserved; avoids loss on rate increases Availability issues; schedule constraints Requires written confirmation; confirm deviations from the original itinerary; ensure the reservation remains valid

How to initiate a deposit refund request online with Royal Caribbean

How to initiate a deposit refund request online with Royal Caribbean

Recommendation: Sign in to the account, open the section for the relevant reservation, and initiate a reimbursement request online. In the Subject field, specify “Reimbursement inquiry” and attach supporting items such as receipts for fares, charges, and taxesfees.

Step 1: Use the online portal to access credentials and select the targeted booking. In the transfers path, pick the option to file a reimbursement; this keeps routing clear. The Subject line helps assign the case to the correct team and the section is where the activity is tracked.

Step 2: Enter the reservation number, primary passenger surname, embarkation port, and country of embarkation. If the itinerary includes greece or oceania ports, note any special handling. Indicate the total amount in dollars and whether it should be applied as credits or moved to a future reservation.

Step 3: Attach items proving payment, including a line item for taxesfees and any daily charges. If a non-contracted fare applies, include notes. This improves the speed of the review and reduces back-and-forth.

Timeline and expectations: Most decisions are processed within 7–14 days. In unprecedented times, reviews may take longer; transfers and credits can be moved to another booking or used ahead on a future voyage. Customers will see credits posted when eligible.

Guarantee: Where eligible, credits are guaranteed and can be moved to a future reservation or applied to another booking.

Note on movement: If the case is moved to a specialized section, reviewers may request additional details and tests to confirm eligibility.

Context for customers: For customers in multiple country markets, ahead planning matters; temporarily held credits are common while the review is underway. The terms tied to the reservation terms and the subject line guide the outcome.

Come back soon: If questions arise, the support team provides clear steps and confirms next actions via email or portal messages. Customers can monitor the section and the status of their request daily.

Documents needed to support coronavirus-related refunds

Submit a complete reimbursement package promptly, prioritizing pandemic-related disruptions and ensuring all claims are clearly documented.

Prepare the following documents: a named person on the booking; local contact details; booking reference; travel dates; proof of payment; receipts showing non-refundable components; vouchers with codes and expiration dates; notes from the operator regarding policy terms; insurance policy details; and a copy of identification for the named individual who appears on the reservation. Claims designed to be straightforward should honor the specific terms offered by the carrier and local agents.

Attach evidence regarding disruptions: emails or click-through notices from the carrier; terms confirming that components are non-refundable; tests relevant to health concerns; receipts for replacements or rebookings; if a previously scheduled itinerary was replaced, attach evidence of the new dates and the replacement arrangement. Regarding timing, ensure all correspondence is preserved so the sense of urgency is clear to the reviewer.

Credit and voucher handling: include all vouchers, gift cards, and credits, with their codes, current balances, and expiration; notes about whether any credits are remaining or extended; if balances exceed the requested amount, attach supporting bank or card statements showing the excess. Vouchers should be listed in the order they were issued to prevent confusion and to simplify audits.

Identity and verification: provide a copy of a government-issued ID or passport; ensure the name matches the reservation (named on the booking); include proof of address where required; include contact method for updates from local offices. This step helps honor the link between the person and the booking and reduces mismatches.

Special cases for high-end itineraries: ultra-luxury bookings may require additional documentation such as detailed trip summaries; for silverseas itineraries, include voyage name, ship, and booking numbers; for antarctica routes, include route details and permits if applicable; within reserves, reference the reserve code and dates. The documentation should be designed to cover all components, including optional excursions and onboard credits.

Other evidence and miscellaneous items: insurance coverage can offset costs if a policy lifts certain restrictions; receipts for drug purchases or medical expenses related to the disruption should be provided when applicable; if unrelated purchases occurred, consider attaching corroborating receipts from merchants like lululemon or walmart to support the financial trail, while keeping the focus on the core claim. These elements help the reviewer understand the full financial picture and support rises in the total claim.

Questions or submission steps: access the local agent portal, click to upload documents, and verify that every page is legible and correctly labeled. If additional clarifications are requested, respond with concise data and direct references to policy terms. When the process repeats, the same materials can be reused again if needed, ensuring consistency and faster resolution.

Refund processing times and how to track status

Submit the claim via the official portal, then track status using the reference number; notified updates appear as milestones are reached.

Typical timelines (subject to regional policies):

  1. Direct bank transfer to a local account: 7-14 business days after approval; weekends and holidays can extend the window. Regional centers in zealand and panama may show longer turnaround because of domestic processing cycles.
  2. Credit back to the original payment instrument: 3-5 business days after the disbursement decision is confirmed.
  3. Mailing a paper reimbursement to a domestic address: 14-21 business days for domestic, 21-30+ days for international destinations; expect longer for zealand or panama because of logistics.

Tracking status and alerts:

Additional notes:

Edge cases: group bookings, itinerary changes, and exceptions

Edge cases: group bookings, itinerary changes, and exceptions

Request written confirmation of all adjustments to the roster and itinerary, and verify the total cost and any applicable waivers. For group bookings, anyone on the name list should be notified of alterations; theyre able to submit revised names before deadlines, and the written record protects the deals in effect.

In group scenarios, ensure name changes are accepted within the basis of policy; if seating or cabin assignments are affected, ask for an alternative arrangement and adjustments to the line item. If disruptions arise from external events, request a waiver of penalties when possible, especially on Windstar or Royal lines.

When itineraries shift, request an alternative port call that preserves comparable experiences; for example, if a panama stop is swapped, obtain a compatible day and route, and document the change in the line item. Confirm sanitation standards for the new plan and how care protocols affect onboard activities.

Exceptions and deadlines: in covid19-related uncertainty, some operators offer a line-credit or the option to redeem value toward future travel; if anyone has redeemed value toward a future trip, verify applicability to the adjusted plan. If a change reduces total charges, ensure the decrease is reflected in the received paperwork and that the basis remains clear. Where possible, address the 18th deadline and secure a formal alternative.

Practical note: keep all communications and received documents; if someone in the group becomes unavailable, theyre allowed to propose a replacement, and the operator should be contacted to confirm in writing. This approach minimizes risk and preserves care standards, including sanitation best practices on the line.

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